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Customer Support Manager

summary

Antelope Systems is seeking an experienced Customer Support Manager to manage our small team of Service Representatives, with the goal of providing outstanding customer service for our clients in the call center industry.

The Customer Service Manager is responsible for the overall performance of the team, ensure the team gives excellent service level, implementing new protocols, keeping a positive, upbeat attitude while working with tight deadlines and multiple priorities/duties, a willingness to “do what it takes” to get the job done. Examples of this may include working extra hours; working on special projects; handling last minute and/or unexpected increases in workflow; etc.
The ideal candidate will have had previous successful experience in managing a customer service team, with a record of high performance and meeting team goals.

Requirements:

  • Native English speaker- Must!
  • Similar experience working for online/gaming companies- advantage.
  • A minimum of 2 years of successful experience in managing a team of customer service reps, preferably.
  • Ability to successfully meet team goals and objectives.
  • Ability to inspire team members to outstanding performance, including by setting an example himself.
  • Excellent attendance, punctuality, and reliability, and the ability to inspire the same in team members.
  • Strong phone skills, including active listening skills.
  • Familiarity with CRM systems, Word, Excel.
  • Ability to multi-task, prioritize and manage time effectively.
  • Excellent written communications skills.
  • A natural tendency to be detail-oriented and accurate.

Product Manager

Here at Xsites were currently looking for a product manager who takes care of a product, for the duration of its lifecycle. Oversees all product creation, and evolution to maximise customer satisfaction.

Customer Support Manager

Antelope Systems is seeking an experienced Customer Support Manager to manage our small team of Service Representatives, with the goal of providing outstanding customer service for our clients in the call center industry.

UI/UX Designer

Who are we? Xsites is a tech company who developed Antelope, an all-in-one solution for optimizing call centers. Who are we looking for? A talented UI/UX Designer for a new project in the real-estate field. This is an opportunity to live a project full cycle from scratch, to set guidelines and shape the look and feel of a mobile & web application. We are looking for someone who is passionate for simple, beautiful UI’s and constantly thinking how things could be simpler and more approachable.

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