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Tier 3 Technical Support

summary

Xsites is looking for a tier 3 technical support engineer to join our R&D team in Tel Aviv. As a tier 3 you will handle tier1 escalations while working closely with developers and QA teams. As our product is a SaaS CRM you should be comfortable with debugging and solving issues relating to web technologies - checking server logs, querying databases (MySQL), recreating scenarios in order to reproduce bugs, and help create internal documentation.

What You’ll Do

  • Provide support, mentorship and guidance to Tier 1 support personnel
  • Maintain or add to Best Practices documentation for internal and external clients
  • Collaborate with 3rd party services in order to solve issues
  • Maintain a low rate of non-bug escalations to the development team
  • Develop, structure and maintain Work procedures with various departments such as R&D

 

Who You Are

  • 1-2 years experience in providing technical support in a Web environment- MUST
  • Basic proficiency in Linux in order to find and read server logs- MUST
  • Comfortable querying MYSQL databases- MUST
  • Experience utilizing debugging tools to analyze problems and identify solutions- MUST
  • High level of written and spoken English – MUST
  • Troubleshoot issues with HTML, CSS, JavaScript – Advantage
  • Ability to logically troubleshoot software issues to determine the root cause and present suggested work-arounds and solutions
  • Technical ability and curiosity to learn

 

Who We Are
Xsites is a boutique programming power house located in the center of Tel Aviv

Approach!?
We value diverse perspectives and believe this translates into stronger products and a better workplace

Environment…
We have an open, casual, fun and upbeat environment where you are given a lot of responsibility and the freedom to make a huge impact

 

Senior QA Engineer

Xsites is looking for a talented Senior QA Engineer to join our R&D Department in Tel-Aviv. The ideal candidate is a team player that has experience of 4+ years in CRM / Web Application that includes Integration testing.

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Java Senior Programmer

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Product Manager

Here at Xsites we're currently looking for a Product Manager who takes care of a product, for the duration of its lifecycle. As a product manager you'll be the rockstar of our flagship product. With a high business and technical understanding and ability to see the product from end to end you'll take the driver seat in our exciting journey.

Tier 3 Technical Support

Xsites is looking for a tier 3 technical support engineer to join our R&D team in Tel Aviv. As a tier 3 you will handle tier1 escalations while working closely with developers and QA teams. As our product is a SaaS CRM you should be comfortable with debugging and solving issues relating to web technologies - checking server logs, querying databases (MySQL), recreating scenarios in order to reproduce bugs, and help create internal documentation.

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