We are Hiring

Tier 3 Technical Support

Xsites is looking for a tier 3 technical support engineer to join our R&D team in Tel Aviv. As a tier 3 you will handle escalations while working closely with developers and QA teams. As our product is a SaaS CRM you should be comfortable with debugging and solving issues relating to web technologies – checking server logs, querying databases (MySQL), recreating scenarios in order to reproduce bugs and help create internal documentation.

What You’ll Do

  • Provide support, mentorship and guidance to Tier 1 support personnel
  • Maintain or add to Best Practices documentation for internal and external clients
  • Collaborate with 3rd party services in order to solve issues
  • Maintain a low rate of non-bug escalations to the development team
  • Develop, structure and maintain Work procedures with various departments such as R&D

Who You Are

  • 1-2 years of experience as Tier 3 (or equivalent) – MUST
  • Basic proficiency in Linux in order to find and read server logs- MUST
  • Comfortable querying MYSQL databases- MUST
  • Experience utilizing debugging tools to analyze problems and identify solutions- MUST
  • High level of written and spoken English – MUST
  • Technical ability and curiosity to learn
  • Ability to learn new subjects independently – being an autodidact – BIG Advantage 
  • Troubleshoot issues with  API, JSON, HTML, CSS, JavaScript – Advantage
  • Ability to logically troubleshoot software issues to determine the root cause and present suggested work-arounds and solutions

Who We Are

Xsites is a boutique programming power house located in the center of Tel Aviv

Approach!?
We value diverse perspectives and believe this translates into stronger products and a better workplace

Environment…
We have an open, casual, fun and upbeat environment where you are given a lot of responsibility and the freedom to make a huge impact

Email Address

Phone Number

+972 54-6076644

Location

21 HaArba’a Street,
Platinum Tower