Xsites is looking for a tier 3 technical support engineer to join our R&D team in Tel Aviv. As a tier 3 you will handle escalations while working closely with developers and QA teams. As our product is a SaaS CRM you should be comfortable with debugging and solving issues relating to web technologies – checking server logs, querying databases (MySQL), recreating scenarios in order to reproduce bugs and help create internal documentation.
What You’ll Do
- Provide support, mentorship and guidance to Tier 1 support personnel
- Maintain or add to Best Practices documentation for internal and external clients
- Collaborate with 3rd party services in order to solve issues
- Maintain a low rate of non-bug escalations to the development team
- Develop, structure and maintain Work procedures with various departments such as R&D
Who You Are
- 1-2 years of experience as Tier 3 (or equivalent) – MUST
- Basic proficiency in Linux in order to find and read server logs- MUST
- Comfortable querying MYSQL databases- MUST
- Experience utilizing debugging tools to analyze problems and identify solutions- MUST
- High level of written and spoken English – MUST
- Technical ability and curiosity to learn
- Ability to learn new subjects independently – being an autodidact – BIG Advantage
- Troubleshoot issues with API, JSON, HTML, CSS, JavaScript – Advantage
- Ability to logically troubleshoot software issues to determine the root cause and present suggested work-arounds and solutions
Who We Are
Xsites is a boutique programming power house located in the center of Tel Aviv
Approach!?
We value diverse perspectives and believe this translates into stronger products and a better workplace
Environment…
We have an open, casual, fun and upbeat environment where you are given a lot of responsibility and the freedom to make a huge impact
